How are availability schedule and operating hours related? While both features have different functions, both have a direct impact on each other.
Availability Schedule function allows business owners to set menu items for specific time slots. For example: French Fries available for order during breakfast from 9AM - 12PM.
Operating Hours are the hours that your store is open on the Grab App for delivery.
Here are some insights on why it is IMPORTANT that the availability schedule and operating hours need to match:
To unpause your store(s), please refer to the steps below:
If you are familiar with how to set up the Availability Schedule and Operating Hours, great! Otherwise, here is a step-by-step guide on how to configure them:
1. Launch your GrabMerchant App and click on “Menu”
2. Click on “Availability Schedule”
3. Edit your schedule by clicking “Edit”
4. Click “Save”. The updated changes will be applied to all associated items under this availability schedule
1. Launch your GrabMerchant app and click “Store”
2. Select “Business hours”
3. Select “Edit” on either “Delivery Hours” or “Special Hours”
4. Click “Save”
To find out more about Availability Scheduling and Operating Hours setups and configuration, sign up for MME classroom HERE.