As merchant partners under GrabFood, ensuring the safety and quality of the food that you deliver to your consumers is of utmost importance. GrabFood has observed some key food hygiene issues that need to be addressed in order to provide the best possible service to our consumers.

The following areas are our focus for improvement:
⁠Food Contamination | Under/Overcooked Animal Products | Spoiled Food

Improper cooking of animal products can cause food poisoning. It is important to ensure that all animal products are cooked to the appropriate temperature, as undercooking can leave harmful bacteria in the food, while overcooking can result in dry and tough meat.

Please refer to the Safe Minimum Internal Temperature Chart for Cooking : Click Here

In conclusion, collaborating with our merchants is crucial to ensure the safety of our consumers and prevent severe health implications caused by ingesting under/overcooked animal products. By working together and adhering to regulations, we can protect our business and maintain positive relationships with our valued consumers.

Disclaimer: The incidents highlighted in this article are not associated with Grab and only serve as examples.
⁠Source: Article Link

According to Section 13 of FOOD ACT 1983 - Laws of Malaysia, preparing or selling food harmful or injurious to health is punishable by law.

Any person guilty of the offense shall be liable to a maximum fine of RM100,000 or to imprisonment for a maximum term of 10 years, or both.

Your store will also be suspended or fined or both from the platform depending on the severity and frequency of the offenses.

Let's work together to ensure that all the items delivered are safe to be consumed, which aligns with our mutual goal to maintain a healthy relationship with all our consumers.

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