Posted on Oct 12
It's always the little things that can make or break one's experience. A common issue faced by our merchant-partners is forgetting to update operating hours and updating item availability.
Here are 3 examples of potential incidents that may occur if your store information is not updated regularly.
1. The store is closed, but an order arrives
The driver-partner arrives at your store to find that it's closed! Besides losing orders, you may have also lost customers who aren't happy with your lack of service.
💡 Pro tip: Keep your store hours updated using the GrabMerchant App. You can even schedule Special Hours up to 3 months ahead! Learn how to set it up here. --> "Managing Your Store with Pause or Busy Mode"
2. Your store is difficult to locate
No one likes getting lost. Save time for your customers and driver-partners by ensuring that your store can be located in popular navigation apps.
💡 Pro tip: Finetune your store entrance location by adjusting your location on the map in the GrabMerchant App! Learn more here.
3. Out of stock? Oh no!
Have a popular item that has sold out? Prevent order cancellations by keeping your item availability up to date in the GrabMerchant App.
💡 Pro tip: Need to contact a customer to edit or cancel their order? Learn more here. --> "Getting in Touch with Your Customers"
We hope these tips will help you run your business more efficiently. Discover more store management tips here!
In This Article
1. The store is closed, but an order arrives
2. Your store is difficult to locate
3. Out of stock? Oh no!