We are seeing an increase in scams targeting businesses like yours, where scammers will reach out via phone calls, emails and WhatsApp, impersonating Grab to trick you into sharing your Grab Merchant App login details, personal information, and banking details. 

Please stay vigilant and never share personal information or your Grab account details. Read this advisory to protect your data and credentials safely.

WHAT YOU SHOULD KNOW:

HOW TO RECOGNISE SUSPICIOUS ACTIVITY:

 *The visuals above are for illustrative purposes only.

Scammers may cite your personal details (e.g. name or NRIC number) to appear legitimate. Do not automatically trust someone just because they have your personal information.

⚠️ IMPORTANT NOTE:

• Grab will not contact you through unknown numbers, websites, or emails, so only interact with messages from our official channels below.

• Grab will never ask you to transfer money, share your login details or OTPs, change your payment information, reset your password without  you requesting it, or install any software. Stay alert and avoid giving out personal or account information.

OUR OFFICIAL GRAB CHANNELS

It is essential to double-check all communications and sources carefully to make sure the communications are sent from official GrabMerchant channels. Kindly refer to the list below for official GrabMerchant Communication channels. 

1. Official WhatsApp Channels (with a blue verified tick)

2. Official GrabMerchant email 

Always double-check after receiving an email from Grab. Please note that all emails Grab send will end with @grab.com  or @grabtaxi.com. Keep a lookout for subtle misspellings like @garb.com

3. GrabMerchant Resource Hub & Help Centre

All legitimate Grab websites will always contain grab.com at the back of the website domain.

WHAT TO DO

If you suspect your account has been compromised or notice any suspicious activity:

1. Contact us right away so we can act quickly via our Help Centre.

2. Call the 24/7 ScamShield Helpline at 1799 for a quick check

For more guidance on spotting scams and keeping your devices secure, visit the ScamShield website.

If you have been affected by a scam, 

1. Contact your bank immediately to prevent further monetary losses

2. File a Police Report online or in person at the nearest Neighbourhood Police Centre or Neighbourhood Police Post. For urgent assistance, call 999. 

3. Inform us of this in our Help Centre here.