We are seeing an increase in scams targeting businesses, where scammers will reach out via phone calls and WhatsApp, impersonating Grab to trick you into sharing your Grab Merchant App login details, personal information, and banking details. Please stay vigilant and never share personal information or your Grab account details. Please read this advisory to protect your data and credentials safely.

Imposing as Grab Employee(s) with Suspicious Numbers/Emails

**Please be reminded that the visual is for illustrative purposes only

[IMPORTANT NOTE: Grab DOES NOT AND WILL NOT use unknown phone numbers or websites to reach out to Merchant-Partners. Kindly make sure the messages and emails you receive come from the below-mentioned official channels only.]

Remember, it is essential to double-check all communications and sources carefully to make sure the communications are sent from official GrabMerchant channels. Kindly refer to the list below for official GrabMerchant Communication channels.

1. Official GrabMerchant WhatsApp Channel (with a blue verified tick)

2. Official Grab Merchant Telesales Hotlines

To help you identify genuine calls from us, please take note of the official phone numbers below. Our Partner Engagement Coordinators use these specifically to reach out to merchant partners only for promotional purposes. Do note that these numbers are only meant for one-way calling, if you try to call them back, the line will not connect. If you need help or assistance on other matters, please use the Help Centre in your GrabMerchant App.

• Grab Lending Call Assistant
  • +6015-46000827
  • +6015-46000830

• Grab Merchant AI Call Assistant
  • +6015-46001018

• GrabAds Call Assistant
  • +603-27881352
  • +603-27881300

3. Official GrabMerchant Email HERE

Always double-check after receiving an email from Grab. Please note that all emails Grab sends will have @grab.com or @grabtaxi.com and a GrabMerchant banner on the top of the email. Kindly refer to the visual below for more information.

4. GrabMerchant Resource Center HERE

All legitimate Grab websites will always contain grab.com at the back of the website domain. Kindly refer to the visual below for more details.

5. GrabMerchant Help Center HERE

Your attention to this matter is of high priority. We appreciate your continued partnership with Grab.

If you are unsure of the validity of the websites or messages, kindly contact our Grab Support team via the link below.

CLICK HERE