Missing and incorrect orders are one of the top reasons consumers ask for refunds, and each one affects your payout directly.

To help you stay on top of this, Grab has rolled out a series of improvements: better tools to help you pack right, faster ways to resolve issues with consumers, and stronger protection against unfair claims.

Here is what is available to you right now, and what is coming soon.

A quick checklist to get started:

• ✅ Check your report regularly — GrabMerchant Portal → Insights → Missing or Wrong Order
• ✅ Take an order photo every time before marking an order as ready
• ✅ Respond promptly to customer messages
• ✅ Appeal unfair refund decisions within the allowed timeframe

Visit the GrabMerchant Help Centre: https://help.grab.com/merchant/en-my/

Or contact Grab Support directly through your GrabMerchant App.

Check Your Report Now via Your GrabMerchant Portal → CLICK HERE