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Starting a Live Chat with consumers for order-related queries is now easier than ever, with the built-in chat function on the GrabMerchant App. Note: Live Chats are only available before the order has been picked up by delivery-partners.

Refer to below guide on how you can utilise the Live Chat function: 

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We hope this feature makes managing daily orders easier, and helps improve your consumer relationship management experience. Do remember to keep Live Chat conversations polite and professional at all times!

Manage Your Store

How to use the in-app chat function

Need to contact a customer about their order? Click here to learn how to do so in the GrabMerchant App.

Need to contact a customer? — GrabMerchant | Grab SG

Looking for the Merchant Portal? Simply click "Go to Portal" below to log in

Select "Go to Portal" to access Portal and manage your stores remotely.

Select "Go to GrabMerchant App" to manage your store.

Live Chat with Consumers

How to use the in-app chat function

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Help & Support

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