Step 1: GrabMerchant Code of Conduct

The GrabMerchant Platform provides a comprehensive solution for small and medium enterprises (SMEs) to manage operations and expand market reach effectively.

The Code of Conduct outlines guidelines by GrabTaxi Holdings Pte Ltd for independent merchant-partners to ensure accountability, protect users, and enhance consumer experience within the Grab community.

✔ Stay Safe and Follow The Law

The code of conduct ensures merchant-partners adhere to local laws, minimising legal risks and avoiding penalties while aligning business practices with industry standards.

✔ Respect our Platform

Encourages fair competition while discouraging unethical practices, such as making direct arrangements with consumers or endorsing products and services that fall outside the Grab platform.

✔ Provide Service Excellence

Encourages practices that prioritise consumer satisfaction, such as honest communication, quality service, and timely delivery.

Need more info? You can access the Grab Merchant Code of Conduct here.