Managing Refunds

We understand that mistakes can occasionally happen during order preparation—whether it's a missing item, incorrect product, or other fulfillment error. To support both merchant-partners and consumers in these situations, we may issue refunds on your behalf.

By managing these issues promptly and fairly, we help ensure that consumers stay happy. Providing a consistent, reliable experience builds trust and keeps your loyal consumers coming back.

All transactions using GrabPay can be refunded, up to 90 days from the date of payment.

There are 3 different ways to process refunds:

Here's how: 

GrabMerchant App

1

1. Tap on ‘Finance’ tile

2. Select the transaction to be refunded