ManagingReturnRefund-720x540.jpg

We understand that mistakes can occasionally happen during order preparation—whether it's a missing item, incorrect product, or other fulfillment error. To support both merchant-partners and consumers in these situations, we may issue refunds on your behalf.

By managing these issues promptly and fairly, we help ensure that consumers stay happy. Providing a consistent, reliable experience builds trust and keeps your loyal consumers coming back.

ManagingReturnRefund-Icon.jpg

All transactions using GrabPay can be refunded, up to 90 days from the date of payment.

There are 3 different ways to process refunds:

GrabMerchant App

GrabMerchant Portal

You can also process payments by scanning a QR code on your consumer’s app, here’s how:

Here's how:

Need to issue a refund to a customer via the GrabMerchant App or Portal? Want to know more about Grab's refund policies? Learn more here.

How to manage refunds — GrabMerchant | Grab MY

Looking for the Merchant Portal? Simply click "Go to Portal" below to log in

Select "Go to Portal" to access Portal and manage your stores remotely.

Select "Go to GrabMerchant App" to manage your store.

Managing Refunds

For GrabFood & GrabMart orders

For GrabPay transactions

Here's how:
GrabMerchant App

1

Have you gotten the latest GrabPay Merchant App?

Need further assistance?

In This Article

Help & Support

Got questions? We’ve got answers.

Forward Together