The GrabMerchant Platform provides a comprehensive solution for small and medium enterprises (SMEs) to manage operations and expand market reach effectively.
The Code of Conduct outlines guidelines by GrabTaxi Holdings Pte Ltd for independent merchant-partners to ensure accountability, protect users, and enhance consumer experience within the Grab community.
✔ Stay Safe and Follow The Law
The code of conduct ensures merchants adhere to local laws, minimizing legal risks and avoiding penalties while aligning business practices with industry standards.
✔ Respect our Platform
Encourages fair competition while discouraging unethical practices, such as making direct arrangements with customers or endorsing products and services that fall outside the Grab platform.
✔ Provide Service Excellence
Encourages practices that prioritize customer satisfaction, such as honest communication, quality service, and timely delivery.
Need more info? You can access the Grab Merchant Code of Conduct here.