GrabFood 5-Star Eats
The GrabFood 5-Star Eats is a program designed to help Grab fulfill its social mission of driving social transformation by empowering local businesses to thrive and contribute to the broader economic landscape. This program allows our customers to discover Grab's top-rated, high-quality merchants from our communities. By showcasing emerging merchants, we foster a culture of entrepreneurship and innovation that inspires businesses to become drivers of positive change. This leads to sustainable development, job creation, and improved livelihoods across the nation.
How can I become a GrabFood 5-Star Eats Merchant?
Join our top-rated merchants and unlock exclusive perks and more opportunities aside from enhanced visibility on our platform. Discover how to enhance your service quality and attract new customers by fulfilling the criteria for our 5-Star Eats program.
Attaining the status of a GrabFood 5-Star Eats Merchant represents exceptional quality and service within the GrabFood ecosystem. City and Community merchants are assessed and the evaluation is conducted at the brand level, with criteria including:
A very minimal rate of avoidable cancellations
Lifetime ratings of 4.5 stars or higher
A rating count of 100 or more
An above-average on-time preparation rate
Securing this 5-Star Eats status highlights your commitment to excellence and customer satisfaction.
Here are some of our 5-Star tips that might help!
1. Update Store Information
Providing accurate and updated store information on Grab enables customers to order with confidence, enhances the reliability of your service, and improves their overall experience, which encourages repeat orders.
⭐ Merchant Tip! Ensuring that your store details—such as business hours, contact information, menu, and pricing—are consistently up-to-date is crucial for maintaining a seamless and welcoming experience for your customers. |
2. Wait Time
Wait time refers to the amount of time between when the order is placed and when it is handed over to the driver. This includes both the preparation time and any wait time caused by the driver.
Reducing wait times can improve customer satisfaction and delight, leading to positive reviews and increased customer retention.
⭐ Merchant Tips! Prepare orders promptly to avoid unnecessary delays.Extend the Order Ready time if you need extra time to complete an order.Use Busy Mode during peak hours to help manage the flow of orders and reduce wait times. |
Avoidable cancellations occur when orders are canceled due to issues that are within the merchant's control. Examples include closed stores, out-of-stock items, pricing errors, or a busy store unable to fulfill an order.
Minimizing cancellations enhances customer satisfaction and contributes to increased customer loyalty and improved store ratings.
⭐ Merchant Tips! Monitor your stocks to ensure that it matches your current offerings in the app.Ensure prices are correct and reasonable, avoiding errors.Use the Temporary Pause feature when your store is too busy to fulfill orders.Update your operating hours regularly to reflect your actual availability. |
4. Customer Ratings
Customer ratings are the star ratings customers leave based on their experience with your store.
By actively encouraging feedback and reviews, you can boost your store's reputation and inspire confidence in potential customers, making them more eager to place orders.
⭐ Merchant Tips! Provide high-quality food and service consistently.If you receive malicious or unfair ratings, report them through the platform’s reporting process. |
5. Hygiene Standards
Maintaining high hygiene standards and training your staff on safety protocols are essential practices for ensuring a safe and pleasant experience for both your customers and employees.
By prioritizing hygiene and safety, you not only comply with industry standards but also demonstrate your commitment to quality and care, enhancing your store's reputation and encouraging customer loyalty.
⭐ Merchant Tips! Maintain hygiene standards and train your staff on protocols to avoid any safety-related issues.Implementing regular cleaning schedules, proper food handling procedures, and personal hygiene practices.Investing in staff training ensures that everyone is well-versed in the latest health regulations and emergency procedures. |
We encourage you to maximize this opportunity to become a 5-Star Eats merchant by delivering high-quality service to your customers!