Overview of GrabMerchant Portal

The GrabMerchant Portal is a friendly home base built to help you find what you need quickly. Here, you can locate important updates, check key information, and make changes in one place. The layout is designed to make routine tasks easier, whether you’re updating store details, reviewing progress, or handling day-to-day needs.

In this article, we will go through an overview of the basic functions that can be found in the GrabMerchant Portal.
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⁠1. Insights

Insights provides a general overview of your store.
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⁠2. Orders

Manage your orders in the Orders tab.
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⁠3. Feedback

Keep track of what customers are saying about your store.
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⁠4. Finance

Stay updated with your finances at a glance.
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⁠5. Menu

Manage your menu items seamlessly in the menu tab.
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⁠6. Inventory

Similar to the menu tab, you can also manage the availability of your items in the Inventory tab.
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⁠7. User Roles

Add, manage or even remove user roles accordingly here.

8. Smart Link

Direct your social media followers directly to your GrabFood store where they can immediately place an order.

⁠For a guide on how to use Marketing Manager / Marketing Manager Pro, please refer to the Help Centre.

Navigating a new platform can feel overwhelming at first, but the GrabMerchant Portal is built with your convenience in mind. Take some time to click through these tabs and familiarize yourself with the layout. Remember, mastering these basic functions is your first step toward running a smoother, more efficient store.