GrabMerchant App vs Portal

As a Grab merchant, there are 2 channels you can utilise to manage your daily operations - GrabMerchant app and the GrabMerchant portal.

The app is great for quick, everyday tasks you can do on the go. The portal is better for bigger settings, deeper views, and more detailed reporting.

In the table below, we have broken down what you can do on each platform—and help you understand which tasks are best done in the app vs the portal.

How to access the portal:
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⁠1. Go to your web browser and input this link: merchant.grab.com/portal

2. Login using the same login credentials as your GrabMerchant app. If you have not logged in before, please refer to this article on how to login.
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⁠In short, the GrabMerchant app and GrabMerchant Portal are built to support different parts of your day-to-day operations. Ideally, using both together helps you stay responsive, informed, and in control.

If you need more information about the functions of the GrabMerchant app and portal, you may refer to the Help Centre.