Managing your Store & Orders
Learn how to manage your store status and handle orders from start to finish on the GrabMerchant App
Before Service: Set Your Store Status
Your store status tells consumers and delivery partners exactly what to expect. Always align your app mode with your real-time capacity:
Normal: Business as usual. Standard prep times apply.
Busy: Keeps your store open but automatically adds extra preparation time to incoming orders. Use this during a rush or if short-staffed.
Paused: Stops new incoming orders entirely. Ongoing orders must still be completed. Try to avoid pausing to protect your Quality Hero Badge.
Need full navigation steps? Learn how to change or schedule these modes in [Managing Orders Efficiently: Update Store Status].
Quick Reference: Grab Order Types
Identify how an order will be collected using the special suffixes on your Order ID:
Order Type | Description | Order ID Suffix |
Delivery | Collected by a delivery partner and delivered to the consumer. | None |
Pickup | Collected directly from your store counter by the consumer. | T (e.g., GM-123T) |
Scheduled | Delivery orders placed in advance by the consumer. | F (e.g., GM-123F) |
Mix & Match | Bundled orders spanning multiple stores or restaurants. | M (e.g., GM-123FM) |
Each order shows: Order ID, items and consumer name, order details, total amount, delivery partner info, and action buttons (Edit Order, Cancel Order).