What is store status?
Updating your store status shows how busy you are right now, keeps wait times accurate, and helps your team pace orders. If it isn’t updated, orders can stack up and you may need to cancel some. A quick update keeps things smooth for your staff and riders, and gives consumers a better experience that encourages them to return for more of your reliable service!
Store status controls how your shop appears to consumers and how many new orders you can take right now. It helps you manage visibility, intake, and preparation load.
What are the different types of store statuses?
Normal mode: You’re open and accepting orders as usual. Standard prep times and full availability.
Busy mode: You’re open but limiting intake. The system may slow new orders and extend order preparation time to match your current capacity (useful during rush hours or short staffing).
Paused mode: You temporarily stop new orders. Consumers see your store as unavailable for new orders, but you must still complete any ongoing orders.
For more questions, please visit our Help Centre.