What is GrabFood ‘5-Star Eats’?

‘GrabFood 5-Star Eats’ is a brand new programme that features top-rated and critic-approved stores on GrabFood. It is designed to highlight stores that have consistently received high endorsements for their dedication to quality. It also serves as a curated foodie guide for users to explore and enjoy high-quality food offerings from top-rated and critic-approved stores.

What are the benefits of being part of ‘GrabFood 5-Star Eats’?

As a ‘GrabFood 5-Star Eat’, your store will enjoy a range of exclusive benefits designed to enhance your visibility and reputation on our platform, including but not limited to the following:

1. Customised In-App Tile: Your store will be featured with a customised in-app tile on GrabFood. This unique tile will set your store apart from others on our platform, making it easier for consumers to identify and browse your menu.
2. Special Collection on GrabFood: Your store will also be featured alongside other outstanding stores under a special ‘5-Star Eats’ collection on GrabFood. This will enhance visibility, which could lead to increased visits and sales.
3. Bonus Marketing & Media: In addition to the above, your store may also be featured in our GrabFood marketing campaigns. This could range from being featured in our email newsletters, in-app marketing, social media and digital ads, or even collaborations with influencers and food publications like HungryGoWhere.

These benefits are designed to highlight your store's status as a top-notch merchant that will provide a significant boost to your store's visibility and customer reach.

How are stores selected for ‘GrabFood 5-Star Eats’?

Stores in the '5-Star Eats' programme are chosen based on two key criteria. They include:

1. Stores that have consistently received high ratings from Grab users, which reflects a proven track record of consumer satisfaction and high-quality offerings, and
2. Stores that have received endorsements from reputed critics, such as The Michelin Guide or HungryGoWhere, which attest to their culinary excellence.

The list of stores for the programme will be continually updated and there will be ample opportunities for more stores to be included.

How can my store be part of 'GrabFood 5-Star Eats'?

One way is to increase your store’s ratings and reviews on GrabFood.

There are several strategies you can employ to do so:

1. Participate in Grab’s Marketing Campaigns: We regularly run marketing campaigns that you can participate in. These campaigns can help you gain more exposure among Grab users for your store, leading to more consumers and potentially stronger user ratings.

2. Encourage User Reviews: Consider leaving a note within your food package, thanking consumers for their patronage and encouraging them to leave a review for your store on GrabFood. This can help increase the number of reviews you receive, potentially boosting your ratings

3. Ensure Good Packaging: One of the key factors in a positive food delivery experience is the condition of the food when it arrives. Invest in good quality packaging to ensure that your food reaches consumers in the best possible condition. This not only preserves the quality and temperature of your food, but also presents a professional image of your business.
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By providing the best possible experience for consumers, you will improve your chances of receiving higher ratings and reviews.