Get recognized and be discovered easily with these Top Service Program updates ☑️
Right now, millions of GrabFood users are scrolling through the app looking for their next meal. What will make YOUR restaurant memorable and keep them coming back?
Great service and consistent quality. Which is exactly why starting April 6 2026, we're introducing the TOP SERVICE LADDER! 👏🏼
It's the same Quality Hero program you know, but now a tiered system that rewards you at every stage of your quality journey, with free Ad Credits to help you get discovered and grow. Because the effort you put in every day deserves more than just recognition. It deserves real rewards that help your business grow.
Monthly tracking Performance is measured each month (starting on the 1st) | Tier placement At month-end, you'll be assigned a tier based on your performance |
Keep climbing Maintain your tier to keep your benefits, or improve to unlock even more | Same metrics Using quality indicators you're already familiar with – offline rate, ratings, order delays, etc. |
🔓 Progress through the tiers to unlock better rewards, by delivering better service quality.
At month-end, you'll be assigned a tier based on your performance. These tiers are as follow:
BASIC TIER Meet our minimum quality standards | GOOD SERVICE TIER Show reliable, consistent performance | TOP SERVICE TIER Deliver exceptional, best-in-class service |
Get a "Top Service" badge on both your search listing AND menu page | ||
Earn a "Good Service" badge on your menu page so customers can see your commitment | Maintain Top for 2 months and earn even more streak bonuses | |
Gain access to exclusive GrabFood programs such as 5-Star Eats, Co-funded Spotlight Campaigns | Keep it up for 2 consecutive months and unlock streak bonuses | Be featured on the 5-Star Eats landing page on the Grab app for maximum customer visibility |
✏️ Here's what you need to do before April 6, 2026:
Update your app to see your tier and track your progress.
Keep up the great service and quality because your starting tier will be based on your April performance.